EASM Knowledge
The reviewed source behind every answer, cited to the document and page.
Explore EASM KnowledgeYour own records, asked in your own words.
EASM Ask sits inside your student and staff portal. Signed in with their own account, people ask about their grades, classes, fees and deadlines, and get answers read live from your own systems.
In plain words
What EASM Ask is, and what changes for you.
- What it is
- An assistant inside your portal that answers each person from their own records, read live from your student information system, learning system and finance system, and from your approved policies.
- Who uses it
- Students, faculty and staff, each signed in with their own account.
- What changes for you
- People stop opening five systems and a helpdesk ticket to learn one thing, and the helpdesk stops answering questions the records already answer.
The problem today
A student who wants to know whether a fee is cleared, when an assignment is due and what the retake rule is opens three systems, reads a policy PDF and still emails the helpdesk.
One conversation
A student in the portal, Sunday evening
An illustrative example of how EASM Ask works. Names and figures are examples, not client data.
- Student: Do I have anything due this week, and is my fee cleared?
- EASM: Two items. Your Data Structures lab report is due Wednesday at 11:59 p.m., and the Marketing case study is due Friday. Your Fall fee is cleared; the next voucher is issued on 1 December. (Source: Learning system · Student account)
- Student: If I fail Calculus, can I retake it in summer?
- EASM: Yes. A failed course can be repeated in the summer semester if it is offered, and the new grade replaces the old one in your CGPA. (Source: Academic Policy 2025 · §7.3)
A working day
A day with EASM Ask
What EASM Ask handles from morning to evening, without anyone waiting in a queue.
- 08:10Student
Asks which room her first class is in today. Ask reads her timetable and answers with the room and the time.
- 11:30Student
Asks when the Operating Systems assignment is due and whether the submission is open. Ask reads the learning system.
- 14:05Faculty member
Asks how many students in his section have not submitted the midterm project. Ask reads the course and lists them.
- 17:40Student
Asks whether her fee instalment has cleared. Ask reads her account and confirms the payment and the next due date.
- 21:45Student
Asks about the retake rule for a failed course. Ask answers from the academic policy and cites the section.
Capabilities
What EASM Ask does, day to day.
In the product
4 sources
student records, the learning system, finance and EASM Knowledge, read at the moment of the question
01
Signed in, and only their own record
People sign in with their own organisation account. Each person sees only what their own record and role allow.
02
Live from your systems
Grades, class schedule, enrolment, fee status, assignments and deadlines, read at the moment of the question, never copied.
03
Policy answers with sources
Rules, procedures and deadlines answered from EASM Knowledge, cited to the document and section.
04
Inside the portal you have
A panel on every page of your existing student and staff portal. Nothing new to install or learn.
05
Hands over to the right office
When a case needs a person, it reaches the right office with the question and the record attached.
06
Every session reviewable
Administrators can review portal conversations, what was asked, which systems were read and what was answered.
Connected
What EASM Ask reads
- Student information system
- Enrolment, grades, CGPA, class schedule and programme.
- Learning system
- Courses, assignments, submissions and deadlines.
- Finance
- Fee status, vouchers and instalments.
- EASM Knowledge
- Policies, procedures, calendars and notices.
Governance
Under the rules you set.
- People sign in with their own organisation account; Ask acts with their permissions, never more.
- Personal records are read live under that sign-in and are never stored as knowledge.
- Reading is the default. Any action that changes a record goes through your own workflow and is logged.
- Your IT team decides which systems Ask may read, field by field.
Works with
EASM Ask and the rest of the product line.
Every EASM product runs on EASM One, so they share sign-in, people, knowledge and audit. Use one, or combine them.
EASM Automation
Connect your systems, choose what the assistant may ask them for, and set the rules it follows.
Explore EASM AutomationEASM Support
Every conversation, lead and ticket in one place, with the assistant answering first.
Explore EASM SupportDeployed in
Where EASM Ask runs.
EASM One for Universities
Applicants, students, faculty and leadership answered at any hour, in their own language, across admissions, academics and the front desk.
Explore the deployment for UniversitiesEASM One for Enterprises
Customers and employees talking to your systems in plain language, across every branch and every channel.
Explore the deployment for Enterprises