EASM Support
Every conversation, lead and ticket in one place, with the assistant answering first.
Explore EASM SupportThe source behind every answer.
Your policies, pages and records in one reviewed library. Every EASM product answers from it, and every answer cites the document, section and page it came from.
In plain words
What EASM Knowledge is, and what changes for you.
- What it is
- One library of everything your organisation has approved for answers: documents, web pages, data and media, reviewed before it is used and kept current after.
- Who uses it
- The staff who own the content, and everyone who asks a question on any EASM product.
- What changes for you
- People stop hunting through PDFs and email chains, and everyone gets the same current answer, with its source.
The problem today
Policies live in PDFs, circulars, web pages and shared drives. Staff spend time finding the current version, and people still get different answers to the same question.
One conversation
A faculty member, during registration week
An illustrative example of how EASM Knowledge works. Names and figures are examples, not client data.
- Faculty member: What is the minimum attendance a student needs to sit the final exam?
- EASM: 75% of scheduled classes. Students below 75% can apply to the Dean for condonation within seven days of the attendance notice. (Source: Examination Policy 2025 · §4.2, p. 6)
Capabilities
What EASM Knowledge does, day to day.
In the product
Every answer
cited to the document, section and page it came from
01
Answers cited to the source
Every answer shows the document, section and page it came from.
02
Every format, every feed
Documents, PDFs, web pages, site crawls, images, audio and video, plus scheduled feeds from your website and systems.
03
Reviewed before it is used
New and changed content goes through review and approval before any assistant answers from it.
04
Kept current
Review dates and content health show what is overdue, so nothing out of date stays live.
05
Role-based visibility
Staff-only circulars stay with staff. Public answers use public sources.
06
A test bench
Ask a question and see exactly what the assistant would find and say, before anyone else does.
Inside the product
Real screens from the product.
From institutional sources to searchable knowledge
Structure-aware ingestion and a managed retrieval index
Works with
EASM Knowledge and the rest of the product line.
Every EASM product runs on EASM One, so they share sign-in, people, knowledge and audit. Use one, or combine them.
EASM Ask
Students and staff ask about their own records, in their own words, inside the portal they already use.
Explore EASM AskEASM Automation
Connect your systems, choose what the assistant may ask them for, and set the rules it follows.
Explore EASM AutomationDeployed in
Where EASM Knowledge runs.
EASM One for Universities
Applicants, students, faculty and leadership answered at any hour, in their own language, across admissions, academics and the front desk.
Explore the deployment for UniversitiesEASM One for Hospitals
Patient calls, messages, registration and reception for hospitals and clinics, handled on every line at once.
Explore the deployment for HospitalsEASM One for Enterprises
Customers and employees talking to your systems in plain language, across every branch and every channel.
Explore the deployment for Enterprises