EASM Ask
Students and staff ask about their own records, in their own words, inside the portal they already use.
Explore EASM AskWhat the assistant can reach, and the rules it follows.
Connect the systems your organisation runs, decide what the assistant may ask each one for, and write the rules it follows in plain words. Every product reads the same rules.
In plain words
What EASM Automation is, and what changes for you.
- What it is
- The control room for your assistants: the systems they connect to, the tools they may use in each system, and the rules they follow on every channel.
- Who uses it
- IT, and the administrators who decide what the assistant may do.
- What changes for you
- A new question that needs a live record takes a configured tool instead of a software project, and every rule is written down in one place.
The problem today
An assistant that only reads documents cannot tell anyone their own status. Connecting it to live systems usually takes custom code for every new question, and the rules it follows are scattered or unwritten.
One conversation
An administrator, setting a rule
An illustrative example of how EASM Automation works. Names and figures are examples, not client data.
- Administrator: On calls, never quote a scholarship amount. Send the scholarship policy on WhatsApp instead.
- EASM: Rule saved for phone calls. From the next call, scholarship amounts are not spoken; the caller is offered the policy on WhatsApp. (Source: Automation · Rules)
Capabilities
What EASM Automation does, day to day.
In the product
Any API
connected through a guided setup: inputs, a test, then live, with no custom code
01
Your systems in one list
ERP, learning system, website and any system with an API, each with its sign-in sealed and its status shown.
02
Tools, configured not coded
Choose what the assistant may ask each system for. Built-in tools for PeopleSoft, and a guided setup for any API: inputs, a test, then live.
03
Rules in plain words
Instructions the assistant follows, written by your administrators, per channel.
04
Reading and writing kept apart
Reading is the default. Changes to a record need a verified person and are logged.
05
Health at a glance
Whether each system is answering, what the assistants asked it recently, and who changed what.
Works with
EASM Automation and the rest of the product line.
Every EASM product runs on EASM One, so they share sign-in, people, knowledge and audit. Use one, or combine them.
EASM Knowledge
The reviewed source behind every answer, cited to the document and page.
Explore EASM KnowledgeEASM Support
Every conversation, lead and ticket in one place, with the assistant answering first.
Explore EASM SupportDeployed in
Where EASM Automation runs.
EASM One for Universities
Applicants, students, faculty and leadership answered at any hour, in their own language, across admissions, academics and the front desk.
Explore the deployment for UniversitiesEASM One for Hospitals
Patient calls, messages, registration and reception for hospitals and clinics, handled on every line at once.
Explore the deployment for HospitalsEASM One for Enterprises
Customers and employees talking to your systems in plain language, across every branch and every channel.
Explore the deployment for Enterprises