EASM Knowledge
The reviewed source behind every answer, cited to the document and page.
Explore EASM KnowledgeEvery conversation, lead and ticket in one place.
Website chat, WhatsApp and calls arrive in one inbox. The assistant answers first, from your own sources, and your team takes over with the whole conversation in front of them.
In plain words
What EASM Support is, and what changes for you.
- What it is
- One inbox for every conversation an organisation has with the people it serves, with an assistant that answers the everyday questions and passes the rest to the right person.
- Who uses it
- Applicants, students, patients and customers, and the staff who answer them.
- What changes for you
- Fewer repeated questions for your team, no enquiry left unanswered overnight, and a record of every case from first message to close.
The problem today
Questions arrive on the website, on WhatsApp and on the phone, at every hour. Each channel has its own inbox, nobody sees the whole history, and the complex cases wait behind the simple ones.
One conversation
A student on WhatsApp, 9:12 p.m.
An illustrative example of how EASM Support works. Names and figures are examples, not client data.
- Student: I paid my hostel fee last week but the portal still shows it as unpaid.
- EASM: I can see a payment on 12 September that has not been matched to your account yet. I've opened a ticket with Accounts and attached your receipt reference. They respond within one working day. (Source: Finance system · Ticket #4821)
Capabilities
What EASM Support does, day to day.
In the product
3 channels
website chat, WhatsApp and calls in one inbox, with one history per person
01
One inbox for chat, WhatsApp and calls
Every conversation, on every channel, in one queue with one history per person.
02
The assistant answers first
From your approved sources, at any hour. When it should not answer, it hands over.
03
Take over with the full context
The conversation, the person's record and the question arrive together. Nobody asks twice.
04
Contacts, leads and a pipeline
One record per person, from first enquiry to enrolment, with stages your team can move.
05
Tickets and follow-ups
Every case has an owner, a due time and a status, in one work queue.
06
Questions the assistant could not answer
Collected for staff to answer once. The answer goes into EASM Knowledge for next time.
Inside the product
Real screens from the product.
Works with
EASM Support and the rest of the product line.
Every EASM product runs on EASM One, so they share sign-in, people, knowledge and audit. Use one, or combine them.
EASM Calling
A dialer for your team, AI call campaigns for every lead, and phone lines that always answer.
Explore EASM CallingEASM Forms
One form, filled on a link, in a chat or on a call, with every answer landing where your team works.
Explore EASM FormsDeployed in
Where EASM Support runs.
EASM One for Universities
Applicants, students, faculty and leadership answered at any hour, in their own language, across admissions, academics and the front desk.
Explore the deployment for UniversitiesEASM One for Hospitals
Patient calls, messages, registration and reception for hospitals and clinics, handled on every line at once.
Explore the deployment for HospitalsEASM One for Enterprises
Customers and employees talking to your systems in plain language, across every branch and every channel.
Explore the deployment for Enterprises