EASM Forms
One form, filled on a link, in a chat or on a call, with every answer landing where your team works.
Explore EASM FormsA front desk that knows who is expected.
EASM Kiosk stands at your main entrance. It greets visitors by voice and touch in four languages, checks who is expected, issues passes, finds the right office and person, books tours, and calls the front desk when a person is needed.
In plain words
What EASM Kiosk is, and what changes for you.
- What it is
- A reception kiosk that handles arrivals, directions, passes, tours and questions, connected to your directory, your visitor list and your approved knowledge.
- Who uses it
- Visitors, applicants and parents, couriers and guests, and the reception and security teams who look after them.
- What changes for you
- Shorter queues at reception, visitors sent to the right place the first time, and a record of who came, when and to see whom.
The problem today
At peak hours the reception desk is a queue. Visitors are sent between offices, hosts are not told anyone has arrived, and nobody keeps a reliable record of who came in.
One conversation
A visitor at the main entrance, 2:55 p.m.
An illustrative example of how EASM Kiosk works. Names and figures are examples, not client data.
- Visitor: I have a meeting with the admissions office at three.
- EASM: Welcome. You're expected by Ms. Sana Javed in the Admissions Office, ground floor, Block A, on your right after the courtyard. Your visitor pass is printing now, and Ms. Javed has been told you're here. (Source: Visitor list · Campus directory)
- Visitor: My son is applying for BBA. Can we see the campus after?
- EASM: Yes. A campus tour starts at 4 p.m. from this desk, and there are places left. Shall I book two?
A working day
A day at the front desk
What EASM Kiosk handles from morning to evening, without anyone waiting in a queue.
- 08:45Guest lecturer
Expected by the Dean. The kiosk issues a day pass and messages the Dean's office.
- 10:20Parent
Asks about the hostel fee. The kiosk answers from the fee schedule and sends it to the parent's WhatsApp.
- 12:15Courier
Has a parcel for the Registrar. The kiosk routes it to the mailroom and logs the delivery.
- 14:55Applicant
Has an admissions meeting. The kiosk prints a pass, gives directions and tells the counsellor.
- 16:00Families
Arrive for the campus tour. The kiosk checks in everyone booked and lets the guide know the group is ready.
Capabilities
What EASM Kiosk does, day to day.
In the product
Every visit
recorded: who arrived, when, to see whom, and which pass was issued
01
Greets in four languages
English, Urdu, Punjabi and Sindhi, by voice or touch, at the pace of the visitor.
02
Knows who is expected
Checks the visitor list, issues a pass with a QR code and tells the host the visitor has arrived.
03
Finds the right office and person
Directions from your own directory, with the floor, the block and the way there.
04
Books and starts tours
Shows the next tours, books places and checks visitors in when the tour starts.
05
Answers from your sources
Admissions, fees, timings and events, answered from EASM Knowledge, the same as every other channel.
06
Calls the front desk
When a person is needed, the conversation goes to reception staff with everything said so far.
Connected
What EASM Kiosk works with
- Directory
- Offices, people, floors and blocks.
- Visitor list
- Who is expected, by whom and when, including passes issued through EASM Forms.
- Tour schedule
- Tour times, places left and bookings.
- EASM Knowledge
- Admissions, fees, timings and events.
Governance
Under the rules you set.
- Every visit is recorded: who arrived, when, to see whom, and which pass was issued.
- The kiosk shares only public information and the visitor's own booking.
- Reception sees every conversation and can take over at any moment.
- Records follow the retention rules your institution sets.
Works with
EASM Kiosk and the rest of the product line.
Every EASM product runs on EASM One, so they share sign-in, people, knowledge and audit. Use one, or combine them.
EASM Knowledge
The reviewed source behind every answer, cited to the document and page.
Explore EASM KnowledgeEASM Support
Every conversation, lead and ticket in one place, with the assistant answering first.
Explore EASM SupportDeployed in
Where EASM Kiosk runs.
EASM One for Universities
Applicants, students, faculty and leadership answered at any hour, in their own language, across admissions, academics and the front desk.
Explore the deployment for UniversitiesEASM One for Hospitals
Patient calls, messages, registration and reception for hospitals and clinics, handled on every line at once.
Explore the deployment for HospitalsEASM One for Enterprises
Customers and employees talking to your systems in plain language, across every branch and every channel.
Explore the deployment for Enterprises